Refund policy
Return Policy
At Lash Jewels, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return subject to the conditions below.
Return Eligibility
- Return request must be made within 7 days of delivery.
- Product must be unused and in original condition.
- Original packaging, invoice, and certificates must be included.
Non-Returnable Items
- Customized or personalized jewellery
- Items damaged due to misuse
- Products returned without invoice
Refund Policy
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Refund Processing
Refunds are processed within 5–7 business days after approval and will be credited to the original payment method used during purchase.
Delayed or Missing Refunds
If you haven't received your refund within the stated timeframe, please contact our support team for assistance.
Exchange Policy
If you wish to exchange an item for a different product, please contact our support team with your order details.
Exchange Conditions
- Product must be unused.
- Exchange allowed for equal or higher value items.
- Price difference must be paid if applicable.
Customer Support
Lash Jewels
Office No C Gokul Building Basement,
Pipla Sheri, Mahidharpura,
Surat, Gujarat - 395003
Email: lashjewels17@gmail.com